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Senior Manager CX Strategy

Company: VirtualVocations
Location: Reno
Posted on: October 25, 2024

Job Description:

A company is looking for a Sr. Manager, CX Strategy to support the Generative AI team in enhancing customer experience programs.



Key Responsibilities:

Align AI programs with enterprise-level experience principles for human-AI interaction
Develop customer experience strategies based on insights and business priorities
Act as a subject matter expert for AI initiatives and mentor junior CX team members


Required Qualifications:

Minimum Bachelor's degree required
Experience in customer experience and the pharmaceutical or biopharma industry
Knowledge of AI technologies, including LLMs and conversational design
Experience in service design, journey mapping, and voice of customer (VOC) methodologies
Ability to define Objectives/Key Results (OKRs) tied to business metrics

Keywords: VirtualVocations, Reno , Senior Manager CX Strategy, Executive , Reno, Nevada

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