Customer Service Representative

Company: Hamilton Company
Location: Reno
Posted on: April 3, 2025

Job Description:

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Customer Service Representative provides customer service support, completes general office duties, which include, but are not limited to:

* Responsible for all aspects of order processing
* Order input, monitoring, and expediting


* Customer configurations provided by customers and representatives
* Customer support/inquiries
* Assist with customer complaints
* General knowledge of company product and services
* Establishing new accounts
* Management of customer accounts


* Develop and maintain customer relationships
* Product availability
* Quote requests
* Special shipping requests
* Organizing data
* Coordinate communication with Hamilton personnel and customers to provide information
* Participate in meetings
* Generate reports as needed
* General Office Duties
* Phone calls
* Email communication
* Backing up team members.


* Other duties as assigned.

Qualifications

* Must have excellent verbal and written communication skills.
* Must be able to listen to customer's needs
* Working knowledge of computers and Microsoft Office programs.
* Capable of working with multiple systems in tandem.
* Ability to work quickly and prioritize under pressure to meet expected time frames.
* Strong time management, accuracy, organization, and an eye for detail.
* Ability to collaborate effectively with the Customer Service team, other internal departments, field staff, and customers

Education/Experience

* High school diploma or GED required. Some college or degree preferred.
* One year experience in customer service with order processing or data entry required.
* Two to five years of experience preferred.
* Experience in a manufacturing environment/ inventory control a plus.

About Hamilton

* Diverse portfolio of exciting and innovative design projects.
* Tremendous opportunities for professional growth.
* Commitment to sustainable design.
* Competitive compensation.
* Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
* Solid stable company.
* Must pass drug and background screens.
* May be required to wear Personal Protective Equipment (provided by employer).

Mid Salary

Keywords: Hamilton Company, Reno , Customer Service Representative, Sales , Reno, Nevada